1. Information We Collect

When you place an order or create an account, we collect: your name, email address, delivery address, phone number (optional), and payment information (processed securely by Stripe — we never see or store your card details).

We also automatically collect: your IP address, browser type, pages visited, and referral source. This is used to improve our website and for fraud prevention.

2. How We Use Your Information

• Processing and fulfilling your orders
• Sending order confirmation and shipping updates
• Responding to customer service enquiries
• Sending marketing emails (only with your consent, unsubscribe anytime)
• Fraud detection and platform security
• Improving our website and product catalogue

3. Data Sharing & Third Parties

We share your data only where necessary to fulfil your order: with our shipping partners (Royal Mail, DHL, DPD) who receive your name and address; with Stripe for payment processing; and with Shopify, our e-commerce platform, which hosts order data on our behalf.

We do not sell, rent, or trade your personal data to any third party for marketing purposes.

4. Cookies & Tracking

We use essential cookies (required for the site to function), analytical cookies (Google Analytics 4, anonymised), and marketing cookies (only if you consent). You can manage cookie preferences via our cookie banner or your browser settings.

5. Your Rights (GDPR)

As a resident of the UK or EU, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; object to or restrict processing; and data portability. To exercise any of these rights, contact us at privacy@neonplaza.eu. We will respond within 30 days.

6. Data Retention

Order data is retained for 7 years to comply with UK tax law. Account data is retained until you request deletion. Marketing consent records are retained for the duration of the consent.

7. Security

All data is transmitted over HTTPS. We use industry-standard encryption and access controls. Payment data is handled exclusively by Stripe (PCI DSS Level 1 certified).

8. Contact Us

For privacy-related enquiries: privacy@neonplaza.eu
Neon Plaza Ltd, Unit 12, Meridian Business Park, London E10 5PP.

1. Acceptance of Terms

By accessing or purchasing from Neon Plaza (neonplaza.eu), you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services.

2. Products & Pricing

All prices are displayed in GBP (£) and include VAT where applicable. We reserve the right to modify prices at any time. The price displayed at the time of your order is the price you will be charged.

Product images are for illustrative purposes. Actual colours may vary slightly due to monitor calibration differences.

3. Orders & Payment

An order is accepted once you receive an order confirmation email from us. We reserve the right to refuse or cancel any order at our discretion — for example, in cases of suspected fraud or pricing errors.

Payment is processed securely via Stripe. We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal.

4. Shipping & Delivery

We dispatch orders within 48 hours on business days. Estimated delivery times are provided in good faith but are not guaranteed. Neon Plaza is not liable for delays caused by couriers, customs, or events outside our control.

Risk of loss passes to you upon delivery to the address provided. Please ensure your delivery address is accurate at time of ordering.

5. Returns & Refunds

You may return any standard product within 30 days of receipt for a full refund, provided it is in original condition. Custom neon signs are non-refundable unless the item is defective or incorrect.

To initiate a return, email returns@neonplaza.eu with your order number. We will provide a prepaid returns label for faulty items. For change-of-mind returns, the customer is responsible for return shipping costs.

6. Warranty

All products carry a 12-month warranty against manufacturing defects. This warranty does not cover: damage caused by misuse, incorrect installation, modification, or power surge. To make a warranty claim, contact support@neonplaza.eu with photos and your order number.

7. Intellectual Property

All content on neonplaza.eu — including text, images, logos, and design — is the intellectual property of Neon Plaza Ltd and may not be reproduced without written permission.

8. Limitation of Liability

To the maximum extent permitted by law, Neon Plaza shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability shall not exceed the value of the order in question.

9. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.